Refund policy

Every piece I sell is handmade by me, and most are one of a kind. Because of that, I don't accept returns or exchanges on pieces that arrive undamaged. Please look over the photos and description before you buy, and email me with any questions first.

If something arrives damaged
I pack every piece carefully, but things can still break in transit. If your piece arrives damaged, email me at Richard@DirtCreature.com within 7 days of delivery. Include your order number and a video showing the piece and the shipping box. I'll send you a prepaid label to ship the broken piece back to me, and I'll offer you either a full refund or a similar piece.

Refunds
Refunds go back to your original payment method within 3 business days of my receiving your video.

Exchanges
I don't offer exchanges.

Cancellations
You can cancel your order until it's packed. After that, it can't be cancelled. Email me as soon as possible if you need to cancel.